18th June 2027

TIMING

COURSE CODE

JN18A7

SPEAKER

Toni Trevett 

OBJECTIVES

• What is assertiveness and how is it important
• Tools and techniques to easily improve your assertiveness
• Become a confident communicator
• Learn confidence rather than arrogance
• Dialing it up and down, as you need to
• Learn how to deal with those who do not display assertive behaviour

WHO SHOULD ATTEND?

Everyone!

TOPICS

• Passive v assertive v aggressive
• Preparing assertive statements
• Setting clear and respected boundaries
• Saying no and standing your ground
• Body language and the essential part it plays
• Stepping away from self-sabotage
• Increasing self-confidence
• Avoiding arrogance
• Managing conflict, confrontation and challenging conversations
• Essential do’s and don’ts

VENUE

This course will be available live online. You will be emailed the link to join two days before the course date.

DISTRICT

All

COURSE FEE

£115+VAT. (click here for information on the Flexiticket discount scheme - fees as low as £67.00+VAT per place).